An absolute epic fail from Amazon

Caroline's picture

Image found at CRAIG'S POP LIFE.

 Via Audacia Ray (on Twitter): Amazon have removed the sales ranking from "adult material". Adult? Why, sexuality, lesbian, gay, transgender, feminist and, um, other smutty porn books, of course.

 The sales rank, as you can see from the picture above is under 'Product Details' at the bottom of the list. On the left is the product details of Kitchener's Last Volunteer (I picked that just because it's top of my wishlist). Below is the product details of Whipping Girl: A Transsexual Woman on Sexism and the Scapegoating of Femininity, a title I got from Helen G. Note the missing "sales rank".  
  Heather Corinna (on her Amazon blog) explains:
In other words, it [her book] is no longer listed in the sales ranks with other books of its subject or genre, no matter how good my sales are, or if my sales are above others who are currently listed. As well, my book, as is the case with many others, is not currently listed anymore in the subject heading appropriate to it. That deranking can massively impact us as authors, and also can impact consumers, particularly those who are trying to seek out material on a subject broadly without knowing what books are available by title or author. And with books that serve any sort of marginalized population or subject matter, finding them offline is often tough. Deranking books like mine further marginalizes the already marginalized.
(See also this article for more information on Amazon sales ranking, thanks to Dacia for sending me the link). Here's a list of some of the books from Meta Writer and another list from Jezebel affected by this. Up there at the top, I see Brokeback Mountain, Oranges Are Not The Only Fruit and The Well of Loneliness have had the treatment. Jesus. This is scary - what is happening here is actually incredibly disturbing. To be honest, I'm still absolutely stunned. So what can we do? Craig Seymour, who has been on this from the start, has a round up. Smart Bitches proposes Google Bombing - "As always, fuckwittery should not go unrewarded":

All you have to do is link to the page using these words: Amazon Rank. The more you do it, the higher up in rank the page will go, and the more successful it will be. One would hope.

The goal: that “Amazon Rank” points to the definition that underscores Amazon.com’s shortminded censorship and inconsistent policing of what ought to be accessible to the book buying public.

Also, there is an online petition you can sign, a call to boycott Amazon, fill out their customer complaint form, ring them or you could email them - here's an example of what someone wrote to them. Finally, keep an eye on what's being said on Twitter by searching for #amazonfail.

This is very reminiscent of Google's indexing, which makes it all the more disturbing. It's like the internet's being "cleaned up" by the damn Christian Right.

Edited to add: Don't you just love how Mein Kampf keeps its rank? Hell, Adolf fucking Hitler's books fine, that Winterson woman though? She dangerous.

Also, via a commenter at Jezebel's:

 

Wanna hear something that will really make your day? Now because of this who sales rank thing when you search for Homosexuality in the Amazon search engine guess what is the first book that pops up? A Parent's Guide to Preventing Homosexuality!

 

It's true, for both US and UK Amazon (click to enlarge).

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Lou FCD's picture

Written

Thank you for writing this up Caroline.

I've sent customer service an email informing them that my most recent purchase will be my last until the policy changes.


Baby Biologist, just trying to make the world a better place.

Elizabeth's picture

Update: Amazon blames the

Update: Amazon blames the "de-ranking" on a glitch according to this piece in the Huffington Post. Specifically, though, the piece only mentions the glitch as to blame for the de-ranking of LGBT-themed books. It appears that "adult" material is still not to be included in sales rank data (at least reading between the lines of the piece leads me to surmise that). Does anybody have clear info about whether Amazon is still intending to treat "adult material" as separate from all other material?

...because public space really matters!

Elizabeth

Elizabeth's picture

Another update on Amazon

Feminsting's Jessica Valenti writes that her editor at Seal Press was told by an Amazon rep that this was only a "glitch" in the sense that the company is "experimenting with the way they dole out content specifically so that people who are searching Harry Potter or whatever won't run into links to products that might be offensive." So it sounds like they still intend to screen "adult" content somehow but that the may fine tune the way that content is identified. Again, as we've said before, this raises tremendous questions about whose sensibilities are being protected and at what cost to authors and the rest of the reading public.

...because public space really matters!

Elizabeth

Chris OSullivan's picture

Please don't try to think for me.

Is this an effort to "protect the children"?

Or is it an effort to have a bunch of GLBT investors buy stock and elect a new board of directors? What is the motive?

Having an Adult screen in place for those that opt in as informed consumers is their choice, general screening for an ambiguously defined adult theme and lumping in anything that might offend someone looking for Harry Potter books is censorship and serves to undercut the sales of Amazon

I'll bet that if it wasn't a "glitch" there are a bunch of internal Amazon memos floating about that spell it out really clearly. It would be interesting to see if Amazon has many GLBT on staff and how they are reacting.

Lou FCD's picture

Reply from Amazon

The reply I received from Amazon:

Hello,

Thanks for contacting us. We recently discovered a glitch in our systems and it's being fixed.

Thanks again for contacting us. We hope to see you again soon.

Please let us know if this e-mail resolved your question:

If yes, click here:

If not, click here:


Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Banu
Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com/your-account

 

Let me also note that The New Topping Book , The New Bottoming Book , and SM 101 (books that I had another reason to view lately and noticed were without rankings) now have their rankings restored.

What that means for the bigger picture and longer term, I can't say.


Baby Biologist, just trying to make the world a better place.

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