Verizon to its customers: NARAL 2 CNTRVSL 4 U

Elizabeth's picture

text messageThe New York Times reports this morning that Verizon has rejected a proposal by Naral Pro-Choice America to use its network for sending text messages to people who sign up for them. Other cell phone networks have accepted the proposal which allows subscribers to sign up to receive text message updates from NARAL.

According to a communication with Verizon that NARAL gave to the times, the company's policy is to reject proposals from groups that “promote an agenda or distribute content that, in its [Verizon's] discretion, may be seen as controversial or unsavory to any of our users.”

There are at least three very troubling pieces of this rationale.

One is that a communications company should be allowed to censor the legal content that is transmitted over its network in the first place. This would seem to erode the "common carrier" rule and tremendously limit free speech. Cell phones now are as important to political activity, community organizing, and ordinary everyday life as landlines and the US mail have been in the past and we would never accept such a limitation from either of them. Can you imagine if Verizon's landline division made a ruling saying that NARAL could not phone anybody who uses a Verizon phone service? Why should text messages be any different? (Sunburnt Kamal, I think we really need your "on the Internet there are no sidewalks" essay! Can you include cell networks too?)

Beyond that, even if Verizon's policy is legal, applying it in this way is illogical. The messages sent by NARAL would only be sent to people who requested them by texting a 5 digit code specfically subscribing them to the updates. These are people who, by definition, would not find the messages controversial or "unsavory."

Last, until I've had more coffee and thought a bit more about this, it would seem that just about anything could be "seen as controversial" by some user or anyother and Verizon's policy is written to reject any program that might be seen as controversial to any of their users. To really be consistent then, they should accept no text message advocacy programs at all. Presidential candidates use these programs and have not, apparently been rejected by Verizon and yet presidential politics is by its nature controversial. Even the Repblican National Committee has such a program.

Jeffrey Nelson is Verizon's media contact for Public Policy and Regulatory Affairs and he's is quoted in the Times article indicating that Verizon might be considering a change in its policy:

“As text messaging and multimedia services become more and more mainstream,” he said, “we are continuing to review our content standards.” The review will be made, he said, “with an eye toward making more information available across ideological and political views.”

Want to let him know that you don't think that a communications company ought to be restricting the kinds of information its customers can access? His phone and email info are on this Verizon Wireless Media Contacts page but in case you don't want to go look him up yourself, his email is jeffrey.nelson (at) verizonwireless (dot) com and his phone number is 908-559-7519.

Photo "Big Brother" by Grant Hutchinson, found on Flickr and licensed under a Creative Commons BY-NC-ND license.

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